Refund policy

Refund Policy

At Visitag, we work hard to offer products that are built to last, and we want you to have the best experience possible with every order.

100% Satisfaction Guarantee: We want you to love your Visitags. If something isn't right, contact us within 60 days and we'll work with you to make it right. Because every tag is personalized just for you, solutions are handled case by case and may include a remake, store credit, or a partial or full refund, at our discretion.

Personalized items

Your tags are embroidered exactly as you enter them, so personalized items are final sale and can't be returned or exchanged for a change of mind or for a mistake in what was entered at checkout (spelling, spacing, emoji, or colors). Please double-check your personalization before you order.

If we made a mistake or there's a defect in our work, let us know within 30 days of delivery and we'll remake your tags free. A photo helps us sort it out quickly.

Shipping issues

Late, lost, damaged, and returned packages are covered by our Shipping Policy.

Gift cards

Unfortunately, we can't accept returns or offer refunds on gift cards once delivered.

How to reach us

Email info@visitag.com or call (800) 720-1510 and leave a message, and include your order number. We check messages several times each business day. If a refund is approved, it goes back to your original payment method.